Delivery takes:

• 1–2 days in Rawalpindi & Islamabad
  
• 3–4 days within province
  
• 4–5 days for other cities in Pakistan

we take delivery charges in advance to reduce fake orders, failed deliveries, and unnecessary returns. this helps us ensure serious orders only, faster processing, and smoother delivery across Pakistan.

at Hourglass, we focus on keeping things simple, reliable, and connected to how people actually shop today.

yes, COD is available across pakistan. however, delivery charges must be paid in advance to confirm COD orders.

We use high-quality and durable materials in all our watches. However, care depends on the type of material:

Stainless steel watches: fully resistant to sweat, water, and heat
Other finishes / materials: should be kept away from harsh chemicals and excessive moisture to maintain long-term quality
If your watch gets wet, gently dry it as soon as possible with a soft cloth.

orders are usually processed within 24 hours after confirmation.

Yes, returns/exchanges are accepted within 7 days, provided the item is unused, in original condition, and properly packed. Please refer to our Returns Policy for full details.